Return & Refund Policy – Soft Toy Products

We want you to be completely happy with your purchase. If you are not satisfied with your soft toy product, please review our return and refund policy below.

1. Eligibility for Returns

• Returns are accepted within 7 days from the date of delivery.
• The item must be unused, unwashed, and in its original condition.
• All original tags, labels, and packaging must be intact.
• Proof of purchase (order ID or receipt) is required.

2. Non-Returnable Items

The following items are not eligible for return:

• Used, damaged, or altered products.
• Products without original tags or packaging.
• Customized or personalized soft toys.
• Items purchased during clearance or special sale (unless damaged or defective).

3. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

• Notify us within 48 hours of delivery.
• Share clear photos and your order details for verification.
• After review, we will arrange a replacement or issue a refund.

4. Return Process

• Contact customer support with your order details to initiate a return request.
• Once approved, you will receive return instructions.
• The product must be securely packed to avoid damage during transit.
• Return shipping charges may apply unless the product is defective or incorrect.

5. Refund Process

• Refunds are processed after the returned item passes quality inspection.
• Approved refunds will be credited to the original payment method.
• Processing time may take 5–7 business days depending on your payment provider.

6. Cancellation Policy

• Orders can be cancelled before dispatch.
• Once shipped, orders cannot be cancelled and must follow the return process.

Customer Support

For any assistance regarding returns, refunds, or product concerns, please contact:

ziaplayalong@gmail.com